Alf, I would have very much liked to have looked into your particular case in more detail, though with such little information we were unable to locate your account, and unfortunately we received no response to our request for further details. In addition to this, we may at times require further information and/or clarification, in order to complete the process, of which you would have been promptly notified about. However, at times, we do experience incredibly high volumes of verification requests that may lead to a delay, of which our teams work incredibly hard to efficiently process, in the quickest possible time. Our verification process typically takes anywhere between 24-48hrs, (subject to all the submitted information meeting the requirements we set out). Alf, I really am sorry to read of the delay you experienced whilst awaiting verification, as someone who enjoys these kind of games as a past time myself, I can completely sympathise with you on even the shortest of delays. Apologies for the delayed response, as i'm sure you can imagine, the festive period see's quite the increase in general requests.

Hello Alf, Thank you for taking the time to highlight your frustrations. So I am playing again and happy about it. I did not have any other issues with payment or verification. I am being hopeful that will not be the case. I am pleased but still cautious about being deactivated again. I am not sure exactly what happened, I am assuming they may have looked into this situation and Chumba has reactivated me. I feel it is only fair to update this review because we should always provide feedback whether it is good or bad. On the positive I never had a problem getting verified or cashing out. I referred so many people and I have to sit there while they play and win or whatever and I miss playing their games. I read them over and over to see what I could have missed in there and I couldn't find anything that I did wrong. They just kept telling me I violated their terms and conditions, but would not tell me what terms and conditions I violated. I went back and forth with the customer service team with no actual reason why. Last year one day out of the blue they deactivated my account permanently.

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